Providing financial services - level 2 apprenticeship framework

This framework sets out the standards and criteria you must meet to complete the apprenticeship programme and receive your apprenticeship certificate for level two providing financial services. This is the only level 2 training in this skill acceptable for apprenticeshipsni funding.

About the framework

This framework specifies the standards and the criteria for the delivery of level 2 apprenticeship training to achieve qualified status within the financial services sector.

Successful completion of the apprenticeship will lead to the award of a level 2 qualification and recognition as a qualified person within the industry sector.

Mandatory outcomes

Achievement of a level 2 apprenticeship in providing financial services will be assessed by verification through the appropriate awarding body.

You must complete both a competence-based and knowledge-based qualification, along with the mandatory essential skills qualifications.

Mandatory essential skills

To successfully complete the apprenticeship, you must achieve the following essential skills qualifications as part of the apprenticeship, or already hold a recognised equivalent:

application of number – level 1
communication – level 2
information and communication technology – level 1

However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.

Competency and knowledge qualifications

You need to complete both a competency-based qualification from the list below, and a knowledge-based qualification from the list relevant to your chosen specialism. Areas of specialism are listed further below.

Competence-based qualifications:

Knowledge-based qualifications (brackets indicate which specialism the qualification is suitable for):

City & Guilds Level 2 Certificate in Customer Service 500/6329/7 (all)
iCQ Level 2 Certificate in Customer Service 600/3423/3 (all)
LIBF Level 2 Certificate in Financial Education 601/1239/6 (all except banking)
CISI Level 2 Award in Fundamentals of Financial Services 601/3484/7 (all)
Pearson BTEC Level 2 Certificate in Principles of Customer Service 601/5359/3 (all)
BIIAB Level 2 Certificate in Principles of Customer Service 601/7253/8 (all)
Highfield Level 2 Certificate in Customer Service 600/5472/4 (4-8 only)
Single Level 3 Unit (IF1) Insurance, legal and regulatory within the CII Level 3 Certificate in Insurance 600/0496/4 (1 only)
This single Level 3 unit can only be taken by apprentices who intend to progress to the Level 3 general insurance specialism and complete the CII Level 3 Certificate in Insurance 600/0496/4 Knowledge qualification

Specialisms:

general insurance
banking (delivered only in retail banking context)
life, pensions and investments
financing and credit
administration for mortgage and/or financial planning intermediaries
investment operations
customer payments for financial products and services
debt collections

Eligibility and entry to the programme

You must be a new employee, or an existing employee taking on a new role to take part in the programme. There are no formal entry requirements for learners undertaking this apprenticeship, however employers may apply their own criteria at recruitment.

Employers and training contractors must ensure that learners have the potential and opportunity to gain the apprenticeship successfully.

See also the DfE operational requirements.

Duration

Apprenticeship duration can vary and will be agreed between the apprentice, training contractor and employer.

Related knowledge

For this framework, the participant is required to complete a suitable employee rights and responsibilities (ERR) workbook. Framework certification is issued on confirmation from the training contractor that the ERR has been completed.

Responsibilities

It is the responsibility of the training contractor/college to ensure that all components of this framework are delivered in accordance with apprenticeshipsni operational requirements.

The apprentice must be employed from day one.

Further information

The content of this framework (Framework 21 Issue 14: 10/24) has been agreed by the Department for the Economy. For further information, contact:

Department for the Economy - Apprenticeships Delivery and Performance Branch

For employers

If you want to take on an apprentice or improve the skills of your employees to help your business work better, the Apprenticeships programme could be for you.

Apprenticeships for employers
(nibusinessinfo.co.uk website)

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