Report a road drainage fault
You can report online an issue with blocked gullies, roadside drainage, or ponding. If reporting a current flooding issue affecting other road users or going into property from the road, phone the Flooding Incident Line on 0300 2000 100. Contact NI Water about overflowing public sewers or burst water mains.
Gully emptying
Gully emptying and clearing of drainage systems includes grips, ditches, gullies and other systems.
The quick and effective drainage of surface water contributes significantly to the safety of a road.
To prevent, as far as possible, standing water or flooding of a road, the grips and highway ditches are cleaned of vegetation and dug out when required.
Gullies in urban and rural areas are normally cleaned by the Department for Infrastructure (DfI), generally twice a year in urban areas, once a year in rural areas, plus emergencies as they happen.
However, due to the current financial situation all gullies will be cleaned at least once during the year. There will be additional cleaning at known problem locations to try to prevent flooding and for road safety reasons.
Privacy notice
You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.
Additional information
Tracking the progress of a fault
You can check the progress of a fault you have reported using the following link:
Other ways to report a fault
You can also report a problem with road drainage by email or phone (for emergencies only) by using the contact details on the DfI Roads page.
Drains and sewers
To report an overflowing public sewer or water from a burst main, you should contact NI Water.
If private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage. NI Water may be able to do the repair work and charge you the cost of any work.
NI Water is responsible for supplying water and the pipes up to and including the water stopcock on the boundary of your property.
A stopcock is a valve which is used to switch off the flow of water to your property.
Reporting flooding
To report flooding, you should call 0300 2000 100.
This telephone number is available 24 hours a day, seven days a week.
When you ring, a member of staff will take all your details and contact the relevant department or agency on your behalf.
This is a non-emergency number, so if you are in danger call the emergency services on 999.
If there is a flood in your home you should first contact a plumber.
Internal pipework and the water service pipe are the responsibility of the homeowner or landlord.
A water service pipe takes water from the stopcock on the boundary of your property into your house.