Accessibility statement for nidirect

This page explains how accessible the nidirect website is and what is being done to improve accessibility.

Accessibility statement for nidirect

This accessibility statement applies to content published on the www.nidirect.gov.uk domain. It does not apply to content on nidirect.gov.uk subdomains and third party domains hosting nidirect services.

This website is run by the Department of Finance.

nidirect wants as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400 per cent without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

nidirect has also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

many documents are in PDF and MS Office formats and are not accessible

Feedback and contact information

If you find any problems not listed on this page or think nidirect is not meeting accessibility requirements, contact the Central Editorial Team at:

email: accessibility.nidirect@finance-ni.gov.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email accessibility.nidirect@finance-ni.gov.uk and advise:

the web address (URL) of the content
your name and email address
the format you need - for example, audio CD, braille, BSL or large print, accessible PDF

Your query will be passed to the relevant department to give the information in an alternative format, if available.

This email address is for accessibility queries only and any other queries will not be responded to.

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

If you’re not happy with how nidirect responded to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

nidirect is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the none compliances.

Disproportionate burden

Not applicable.

Content that’s not within the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents nidirect publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was and is currently being tested for compliance using the Web Content Accessibility Guidelines 2.2 level A and level AA, and Microsoft accessibility guidelines. These tests have been carried out externally and independently.

nidirect used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

What we’re doing to improve accessibility

Maintaining an accessible site is an ongoing process and nidirect is continually working to offer an accessible and user friendly experience.

nidirect avails of auto compliance software via Silktide. The Silktide platform allows nidirect to automatically monitor and improve the website. The website is checked every five days and flags both content and accessibility issues. Silktide’s automated and assisted checks provide coverage for all accessibility guidelines up to WCAG 2.2 AAA and provides guidance for issue resolution.

Preparation of this accessibility statement

This statement was prepared on 18 September 2020. It was last updated on 20 August 2026.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing, contact the DVA online

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.

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Accessibility statement for nidirect