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  • Breadcrumb

    1. Home
    2. Travel, transport and roads
    3. Problems with roads and streets

    Report an obstruction on a road or street

    Obstructions are objects which have been unlawfully placed on a road or street, or which overhang a road or street. You can report an obstruction online.

    Before you start

    Do not report an obstruction caused either by parked vehicles or overgrown trees or hedges. You can find out how to report those at these links:

    • Parking enforcement
    • Roadside grass cutting, weeds and overgrown hedges or trees

    Privacy notice

    You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

    Report an obstruction

    Additional information

    Tracking the progress of a fault

    You are able to check the progress of a fault you have reported at this link:

    • Track progress of a fault

    Other ways to report

    You can also report an obstruction on a road or street by email or phone (for emergencies only) by using the contact details on the DfI Roads page.

    You should provide the following details:

    • the nearest town, road or street name
    • any obvious landmark close to the obstruction
    • a description of the obstruction

    Removing an obstruction

    If a person without lawful authority or excuse in any way wilfully obstructs the free passage of cars/ pedestrians along a road or street, that person is guilty of an offence.

    In such cases the Department for Infrastructure (DfI) has legal powers and may enforce removal.

    Placing of builders skips, erection of scaffolding and roadworks can also be considered obstructions. However, these can be carried out quite legally if certain conditions are met.

    Unauthorised vendors/ traders on roads or streets are dealt with by the local council.

    • Local councils in Northern Ireland

    Water flowing onto the public road

    Allowing water to flow from your property onto the public road is not only an offence but can cause a significant danger to road users, particularly during frosty conditions.

    Water flowing onto a ‘salted’ road represents a particular danger, as the running water will simply wash the salt from the road surface - allowing it to freeze.

    Landowners should take whatever steps are necessary to prevent water flowing onto nearby roads.

    In certain circumstances, particularly in the interests of road safety, DfI may serve a notice on the owner or occupier of adjoining land requiring them to remedy the situation.

    DfI may also carry out whatever work is necessary to restore the road condition themselves and may seek to recover costs from the offender, if possible.

    More useful links

    • Traffic management
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    Problems with roads and streets

    • Claim compensation due to a road or street problem
    • Clearing ice and snow from footways
    • Complaining about how a roads-related claim was handled
    • Report a pothole or other surface defect
    • Report a problem with a crash barrier or guardrail
    • Report a problem with a manhole or gully cover
    • Report a road drainage fault
    • Report a road spillage
    • Report a street light fault
    • Report a traffic light fault
    • Report an issue with a road sign or marking
    • Report an issue with graffiti, fly-posters or unlawful ad signs
    • Report an issue with ice or snow
    • Report an issue with roadworks
    • Report an obstruction on a road or street
    • Reporting flooding
    • Reporting problems with pavements and private street maintenance
    • Roadside grass cutting, weeds and overgrown hedges or trees
    • Track progress of a compensation claim
    • Track progress of a reported road fault or issue
    • Track progress of a reported street light fault
    • When you see animals wandering on the road

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

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    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

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    Application and payment queries can be emailed to ema_ni@slc.co.uk

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    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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