Rail services

Translink NI Railways operates scheduled rail services in Northern Ireland. If your train is cancelled or delayed, there is information on your rights and what you should do.

Train operators and onboard services

Scheduled rail services are on the following routes:

Belfast to Bangor
Belfast to Larne Harbour
Belfast to Coleraine to Londonderry
Belfast to Portadown to Newry

All lines offer a combination of express services and trains that stop at each halt and station, with up to seven trains operating per hour at peak times on key commuter lines.

The Enterprise Service links Belfast and Dublin by rail and is jointly operated between Translink NI Railways and Iarnród Éireann.

It provides eight services in each direction Monday to Saturday and five in each direction on Sundays.

You can get more information on services, timetables, fares and travel updates at this link:

Translink

Buying tickets

There is a variety of ticket options available, depending on when and where you want to travel and how flexible you can be.

You can buy your ticket at the rail station when boarding, and some tickets can be bought online or you can use the mlink mobile phone app.

You can find more information on tickets available for your journey at this link:

Translink

Your rights

Translink is the brand name of the integrated public transport operation of Metro, NI Railways, and Ulsterbus.

It aims to provide co-ordinated bus and rail services which people are satisfied with and have confidence in.

Find out more from Translink's Passenger Charter.

Delays and cancellations

NI Railways now operate the Delay-Repay Scheme, which is a way to compensate passengers across the local network when things go wrong.

Delay-Repay Compensation Scheme

Luggage

You are responsible for your own luggage, and train companies are not normally liable for lost or damaged luggage unless caused by the neglect of the company or its staff.

Translink stations do not have luggage storage facilities.

Getting advice

Transport Focus is an independent public body created to protect the interests of rail passengers.

It campaigns for improvements, provides practical advice and offers help in resolving complaints. It deals with three key areas:

fares and tickets
quality and level of services
investment in the railway

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

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Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
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If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

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For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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