I made the call

Here are some people who have made the call and are benefiting. The 'Make the Call' line is operational from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).

James is in his 80’s and lives in Belfast

After seeing a Make the Call promotional advert on TV, James contacted “Make the Call” to see if there were any additional benefits, supports or services he may be entitled to.

The telephony adviser completed and assessment of his personal circumstances with him and identified a potential entitlement to State Pension Credit.

They assisted him with the form completion and the application was successful.

Now:

James is better off by £178.00 per week.

Alex is in his 20’s and lives in Lurgan

Alex contacted “Make the Call” on the advice of a friend, to see if there was any additional help available for him and his mother.

As he was her appointee, the telephony advisor was able to complete an assessment of both his and his mother’s circumstances.

They identified he could potentially claim Carers Allowance for his mother, and the advisor assisted him with filling in the form. The application was successful.

Now…

Alex is better off by £70.00 per week.

Sarah is in her 70’s and lives in Derry/Londonderry

After reading about the service in her local paper, 76-year-old Sarah contacted “Make the Call” to see if there were any additional benefits, supports or services she may be entitled to.

After completing an assessment of her personal circumstances with her, the telephony adviser identified a potential entitlement to Disability Living Allowance (DLA).

They arranged for an outreach officer to visit her at home and help her to fill out the application form. The application was successful.

Now ...

Sarah is now better off by £68.00 per week.

* These are actual real life examples but names have been changed to protect privacy.

See what some recent Make the Call service users had to say:

“Putting on the heating is now not as big a deal as it was before I got the extra money”
“It is now much easier to provide decent food, warmth and stability in the home without worrying about the expense of it all”
“Knowing we have that extra bit of financial support has made a huge change in our lives and we can plan ahead a bit to have a better quality of life.”

Make the call

Make the call will:

help people identify what potential Benefits, Supports or Services that may be available to them
help people access those Benefits, Services and Supports

If you are considering a move to Universal Credit from another benefit, you should seek independent advice before making your claim.

You can also use a benefit calculator

Watch the TV ad

To request a call back:

text ADVICE to 079 8440 5248
Send an online request

Speak to a Make the Call adviser on 0800 232 1271 (network charges may apply) - only available in Northern Ireland.

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