I made the call

Here are some people who have made the call and are benefiting. The 'Make the Call' line is operational from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).

Mary is in her 80’s and lives in Belfast

After seeing a Make the Call promotional advert on TV, Mary contacted “Make the Call” to see if there were any additional benefits, supports or services she may be entitled to.

The telephony adviser completed an assessment of her personal circumstances with her and identified a potential entitlement to Attendance Allowance.

They assisted her with the form completion and the application was successful.

Now:

Mary is better off by £73.00 per week.

Kevin is in his 60’s and lives in Omagh

Kevin contacted “Make the Call” on the advice of a family member, to see if there was any additional help available for him as he had just retired and was struggling financially.

The adviser completed a check of his personal circumstances and identified he could potentially claim State Pension Credit. His application was successful.

Now…

Kevin is better off by £126.00 per week.

Maureen is in her 60’s and lives in Killyleagh

After hearing about the service from a friend, Maureen contacted “Make the Call” to see if there were any additional benefits, supports or services she may be entitled to as her circumstances had changed.

After completing an assessment of her personal circumstances with her, the telephony adviser identified a potential entitlement to Personal Independence Payment.

The telephony adviser arranged for an outreach officer to visit her at home and help her to fill out the application form. The application was successful.

Now ...

Maureen is now better off by £102.00 per week.

* These are actual real life examples, but names have been changed to protect privacy.

See what some recent Make the Call service users had to say:

“Putting on the heating is now not as big a deal as it was before I got the extra money”
“It is now much easier to provide decent food, warmth and stability in the home without worrying about the expense of it all”
“Knowing we have that extra bit of financial support has made a huge change in our lives and we can plan ahead a bit to have a better quality of life.”

Make the call

Make the call will:

help people identify what potential Benefits, Supports or Services that may be available to them
help people access those Benefits, Services and Supports

If you are considering a move to Universal Credit from another benefit, you should seek independent advice before making your claim.

You can also use this benefit calculator and you can Watch the TV ad

Speak to a Make the Call adviser on 0800 232 1271 from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).

(network charges may apply) - only available in Northern Ireland.

To request a call back:

text ADVICE to 079 8440 5248
Send an online request

You can find more information on Make the Call and the services it provides at Make the Call

Speak to a Make the Call adviser on 0800 232 1271 (network charges may apply) - only available in Northern Ireland.

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