Accessibility statement for Criminal Injury and Damage Management Information System (CIDMIS)

This page explains how accessible the nidirect Criminal Injury and Damage Management Information System (CIDMIS) is and what is being done to improve accessibility.

Accessibility statement

This service is part of the wider nidirect website. There’s a separate accessibility statement for the main nidirect website.

This page only contains information about the nidirect Criminal Injury and Damage Management information System (CIDMIS).

This statement applies to the Criminal Injury and Damage Management information System web based application accessible via the www.nidirect.gov.uk website.

This application is run by the Department of Justice. It is designed to be used by as many people as possible. The text should be clear and simple to understand. When accessing the application through the web browser, you should be able to:

zoom in up to 300 per cent without problems
navigate most of the application using just a keyboard
navigate most of the application using speech recognition software
use most of the application using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)

How accessible is this web application

Parts of this web application are not fully accessible. For example:

ensure all images and icons have appropriate alternative text to convey what they are to screen reader users
have better information and labelling for elements and components
improve the reflow and resizing of the pages

Feedback and contact information

If you need information in a different format contact us by :

telephone on 0300 200 7887
email: compensationservices@justice-ni.gsi.gov.uk

and advise the following:

the web address (URL) of the content
your name and email address
the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this web application

CIDMIS is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think CIDMIS is not meeting accessibility requirements, contact them on 0300 200 7887 or by email at compensationservices@justice-ni.gsi.gov.uk and they will investigate the issue

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how CIDMIS responds to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

Technical information about this web application accessibility

nidirect is committed to making its website and apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The CIDMIS system does not meet WCAG 2.1 A or AA as a whole.

Non-accessible content

The content that is not accessible is outlined below with details of:

the accessibility problem(s)
where it fails the success criteria

CIDMIS is currently working towards developing a timeline of when they plan to fix these issues and this will be updated when available.

Perceivable

Level A - 1.1.1 Non-text content. All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the following situations; Controls Input, Time Based Media, Test, Sensor, CAPTCHA and Decorating, Formatting, Invisible.

Level A - 1.3.1 Info and relationships. Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text.

Level A - 1.4.1 Use of Colour. The links in the header and the footer are not underlined to indicate that they are links. Whilst these are not solely relying on colour, due to existing in a different location on the page where navigation is often found, it is suggested to underline the links so that it is more obvious to users that they can click on them.

Level AA - 1.4.3 Contrast (minimum). There are a number of cases throughout where the colour contrast between the text and the background is not high enough, making it difficult for some users to read.

Level AA 1.4.10 Reflow. Content can be presented without loss of information or functionality.

Level AA - 1.4.11 Non-text contrast (added in WCAG 2.1). Throughout the form pages, the outline colour used for text input fields and also the colour used for the focus states of all the buttons are not of high enough contrast meaning they are more difficult to see. For the text field outline colour, darken this colour, so there is a higher contrast between the outline and the background colour.

Operable

Level A - 2.2.1 Timing adjustable. When using the Citizen portal, after a period of inactivity, it timed out. There wasn’t any prior warning of this. This results in the user having to log back in. It is best practice to ensure a user is given warning about a time limit which is about to expire and be able to select to say this wish to continue if they need to.

Understandable

Level A - 3.3.1 Error identification. If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text.

Level A - 3.3.2 Labels or instructions. Labels or instructions are provided when content requires user input.

Robust

Level AA (Added in WCAG 2.1) 4.1.3 Status messages. In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.

Disproportionate burden

Not applicable.

Content that’s not within the scope of accessibility regulations

As a web application published before 23 September 2018, CIDMIS is required to comply with the web accessibility regulations from 23 September 2020.

PDFs and other documents

Many documents are non-accessible in a number of ways including missing text alternatives and missing document structure.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents CIDMIS publish will meet the required accessibility standards.

How this web application was tested

This web application was and is currently being tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently.

The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach was used in deciding on a sample of pages to test.

What CIDMIS is doing to improve accessibility

CIDMIS is currently working towards a timeline of when they plan to fix these issues and this will be made available once completed.

This statement was prepared on 23 October 2020. It was last updated on 4 November 2020.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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Accessibility statement for Criminal Injury and Damage Management Information System (CIDMIS)