Welfare changes helpline

The independent Welfare Changes Helpline is for anyone needing help or advice on the changes to the welfare system, including practical money tips. The helpline is operated by Advice NI as part of a range of additional services provided by the advice sector (Advice NI and the Law Centre NI).

Freephone:0800 915 4604 (10.00 am to 5.00 pm)

Additional independent advisers will also be available across all 11 council areas in Northern Ireland and located in local Advice NI offices to provide face-to-face help to anyone impacted by the changes to the welfare system. In addition, specialist legal advice is available from the Law Centre and they can arrange access to specialist services when required.

These services are free for anyone who needs help or advice about any of the changes to the welfare system.

Contacting 08 and 03 numbers

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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Restrictions or regulations — contact the Department of Health
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If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

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If you wish to report a problem with a road or street you can do so online in this section.

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If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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Welfare changes helpline

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment