Winter Fuel Payment Centre

From 4 October 2023 the Winter Fuel Payment Centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don't want to claim by telephone.

Email enquiry form

Phone: 0800 731 0160 (from within UK) / +44 (0) 191 218 7777 (from outside UK)

Textphone : contact Relay UK on 18001 then 0800 731 0160

Textphone from outside the UK contact Relay UK on +44 (0)151 494 2022 then 0800 731 0160

Opening hours: Monday to Friday 8.00am to 6.00pm

British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

Contacting 08 and 03 numbers

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Winter Fuel Payment Centre

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment