Move to Universal Credit

If you have not received a Migration Notice letter you do not need to take any action.
Read more information about What is Move to Universal Credit

What is Move to Universal Credit

Find out what Move to Universal Credit means for you, which benefits and Tax Credits will move and when … read more

Help if you receive a Migration Notice letter

You do not need to take action to Move to Universal Credit until you receive your letter … read more

Finance Support while waiting for Universal Credit

Find out what financial help is available while waiting on your first Universal Credit payment … read more

More financial help

If you are entitled to Universal Credit you may be eligible to claim extra support to help with essential costs … read more

Money taken from your Universal Credit payments

Help to understand your payments including deductions and debt … read more

Start and manage a new claim to Universal Credit

All the information you need to start and manage a new claim … read more

Contact the Move to Universal Credit team

For Move to Universal Credit support:

freephone 0800 012 1331 (option 0)

Textphone: 0800 012 1441

Video relay for sign language users: https://www.nidirect.gov.uk/contacts/universal-credit-service-centre

You can send an online request to the Move to Universal Credit team if you can’t use a phone due to a language, speech or hearing difficulty.

Check what benefits, services and supports you're entitled to

Contact Make the Call on 0800 232 1271 for help with benefits and supports you may be entitled to

Make the Call

Seek independent advice on Move to Universal Credit

Independent benefits advice on Move to Universal Credit is available at any independent advice office or contact:

How you can get ready to Move to Universal Credit

Get support with computer skills, Wi-Fi access and setting up a bank account for payments.

How you can get ready to Move to Universal Credit

Universal Credit Explained Videos

Help improve this page - send your feedback

What do you want to do?

report a problem

leave feedback

ask a question

Report a problem

Which problem did you find on this page? (Tick all that apply)

A link, button or video is not working

There is a spelling mistake

Information is missing, outdated or wrong

I can't find what I'm looking for

Another issue

You will not receive a reply. We will consider your feedback to help improve the site.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Tell us more about the problem you're having with the nidirect website.

Enter your feedback

What is your question about?

Choose a topic for your question:

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

Extra comments (optional)

Translation help

Select a language

Move to Universal Credit

What is Move to Universal Credit

Help if you receive a Migration Notice letter

Finance Support while waiting for Universal Credit

More financial help

Money taken from your Universal Credit payments

Start and manage a new claim to Universal Credit

Contact the Move to Universal Credit team

Check what benefits, services and supports you're entitled to

Seek independent advice on Move to Universal Credit

How you can get ready to Move to Universal Credit

Universal Credit Explained Videos

Help improve this page - send your feedback

Messages

What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment