Steps to reduce the risk of burst pipes

Preventing burst and frozen pipes

To help prevent your pipes from freezing, it's important to:

• know where the internal stop/tap valve is (usually under the kitchen sink) and how to turn it off
• keep the home as warm as possible even if you are out
• lag pipes in exposed or draughty places
• leave the trap door to roof space open to let warm air flow in during extreme weather conditions when there is the chance that un-lagged water tanks and pipes could freeze
• see that taps are turned off properly
• have contact details for a plumber

You should:

• not use an electric, gas or paraffin heater in the roof space
• become familiar with your water supply system now and find the main stopcock which turns off the water supply to your property

Frozen pipes

If you have a frozen pipe:

• put hot water bottles or a thick cloth soaked in hot water over the frozen pipe - when thawing, start at the end of the pipe nearest the tap and work away from it
• don't use a naked flame

Burst pipes

If a pipe bursts:

• turn off the main stopcock
• open all the cold taps to drain the system if the flow of water cannot be stopped
• if the burst is on a pipe from the storage tank, turn off the stop valve in the storage tank, turn on all hot taps to drain the system, allow the fire to burn out or turn the heating off until the burst pipe has been attended to by a plumber

Reporting a problem

If you are a Housing Executive tenant and need an emergency repair, you should contact your local district office during office hours.

You can also contact the Emergency Out of Hours Service in the evenings, weekends or holidays:

• telephone: 03448 920 901
• textphone: 0845 6504381

NI Water isn't responsible for burst pipes inside the home but can give some help. To contact Customer Services:

• telephone: 03457 440088
• textphone: 03457 023206
• type talk: 0800 0515 446
• email: waterline@niwater.com

You can report leaks on roads and footpaths using the freephone number:

• Leakline: 08000 282011

Customer Care Register

You can join the register if you:

• have a disability
• are old
• have a medical condition
• need extra help for another reason
• telephone: 08457 440088

More useful links

• Repairs to Housing Executive and housing association homes  
• Local councils in Northern Ireland
• Contacting 08 and 03 telephone numbers
• Northern Ireland Water