Choosing a good builder

Finding a good builder

To find a suitable builder, you should:

• ask family or friends for a recommendation if they had building work done recently
• contact a local builders' association for a list of registered members
• ask two or three builders for estimates in writing, and ask them if you need planning permission for the work
• ask each builder for two or three references from previous customers - and contact these people and find out how happy they were with the work and the builder's conduct (if possible go and view some of the work)
• make sure the builder belongs to a respected trade organisation with membership standards
• check the builder has current membership and has the required health and safety training
• have a written agreement or contract with the builder, outlining the work to be done, finish date, security and safety, catering and lavatory arrangements, disposal of waste materials, working hours
• ask to see the builder's public liability insurance certificate
• contact your insurance company as the building work may affect your home and contents insurance

Deposits and payment

You should only pay a deposit if:

• the work needs specific or custom-made material
• the work will take a long time to finish

If you're paying in stages, it is important to agree a written payment schedule.

Builder doesn't charge VAT 

If the builder offers you a VAT free deal, one of two explanations apply:

• the builder isn't registered for VAT because they do less than £85,000 of business a year
• they're avoiding paying VAT

You need to decide if:

• the builder is equipped to finish your work in the agreed time
• the builder will be in business if the work needs repair
• you have a valid contract when there is no proof of payment

Trustmark scheme

The scheme: 

• makes sure traders who sign up are qualified to do building work
• has a complaints procedure
• Find an approved trader

More useful links

• Building your own home
• Doing work yourself
• Health and safety at work