Accessing your medical records online

If you access health services in Belfast or the Northern or South Eastern Health and Social Care Trusts, you will be able to view specific parts of your medical records by using a new online portal called 'My Care'.

About My Care

My Care gives you greater control of your healthcare by giving you personalised and secure online access to specific parts of your medical records.

Through My Care you can access information like your medications, appointments and some test results.

It is free to use and it is optional. You can continue interacting with healthcare services through the usual methods, such as letters and phone calls.

My Care will not hold significant historical information and will not hold or information from your GP practice.

Accessing your online medical records

To access your medical records online, using My Care, you will need a mobile phone, tablet, or computer as well as an internet connection.

To sign up for My Care, download the MyChart app from:

In the MyChart app, find and choose the HSC logo from the drop-down menu.

You will be redirected to nidirect.

To sign in to My Care, you will need to use a nidirect account to prove your identity.

If you already have a nidirect account you can use your current account information. If you don’t, you must create one to use My Care.

For further information on how to set up and manage your account, visit:

Identity assurance

You will only be able to access your information if it has been inputted in to the encompass system, which is a new nationwide integrated care record for everyone in Northern Ireland.

At the moment, information is only available on My Care if you have accessed health services in the Belfast, Northern or South Eastern Health Trusts.

To find out how to access medical records that are not available online using My Care, visit:

Accessing medical or Health and Social Care records

Help and support

For support with registering and logging in to My Care, contact the helpdesk:

phone: 028 9536 8180
email: mycarehelpdesk@hscni.net

Further information about My Care including frequently asked questions, a guide to how to log-in and an easy read document is available at:

My Care

If you need support with your nidirect account, contact details are available at:

nidirect account support

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Accessing your medical records online

About My Care

​​​​​​Accessing your online medical records

Help and support

Help improve this page - send your feedback

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment

Accessing your online medical records